1. Introduction
WazAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications, including Shura and any other WazAI products and services.
Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Account Information: Name, email address, and password when you create an account
- Profile Information: Any additional information you choose to add to your profile
- Communication Data: Messages and queries you send to our AI agents
- Payment Information: Billing details for subscription services (processed securely through third-party payment processors)
- Support Inquiries: Information you provide when contacting customer support
2.2 Information Collected Automatically
When you use our services, we may automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, time spent in app, interaction patterns
- Log Data: IP address, browser type, access times, pages viewed
- Location Data: General location based on IP address (we do not collect precise location)
2.3 AI Interaction Data
When you interact with our AI agents (such as Shura), we collect:
- Your queries and messages to the AI
- AI responses generated for you
- Feedback you provide on AI responses
This data helps us improve our AI models and provide better recommendations. We implement appropriate safeguards to protect this information.
3. How We Use Your Information
We use the collected information for:
- Service Delivery: Providing, maintaining, and improving our applications
- Personalization: Customizing your experience and AI recommendations
- Communication: Sending service updates, security alerts, and support messages
- AI Improvement: Training and enhancing our AI models to provide better assistance
- Analytics: Understanding usage patterns to improve our services
- Security: Detecting and preventing fraud, abuse, and security threats
- Legal Compliance: Complying with applicable laws and regulations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our services (cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Safety: To protect the rights, property, or safety of WazAI, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly consent to sharing
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods may vary based on:
- The nature of the data and its sensitivity
- Legal and regulatory requirements
- Business needs and legitimate interests
You may request deletion of your data at any time, subject to our legal obligations.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@wazai.app.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Third-Party Services
Our applications may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our services. You can control cookies through your browser settings, though disabling cookies may affect functionality.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through our applications. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@wazai.app
General Inquiries: III@wazai.co